FAQ
- What is Image Spark?
- Image Spark is a creative tool that helps you collect, discover, share, tag and converge images that inspire you and your work.
- What are moodboards?
- A moodboard is a collection of images arranged on a canvas. The images can be positioned, layered and scaled using our really simple interface. You might choose to add images of colours, types, textures, objects – pretty much anything.
While their uses are entirely up to you, we think moodboards are a great way to explore and set the visual direction for your projects.
- What about copyright?
- Ownership, copyright and trademark information can be found in our Terms of Use. If you see an image that you created and you don't want it posted, don't panic! It's probably just a misunderstanding and not intended to be malicious. A good first step is to click on the "Report this Image" link on the image page. If it's something urgent you can email the support team.
- Is Image Spark reliable, secure and confidential?
- We take all reasonable precautions to keep your information safe and secure. More information can be found in our Terms of Use section.
- Can I make my images private?
- Yes. When you upload an image using one of our tools, you're given the option to make it private. This means only you can view your images when logged in to your account. If you're worried about the privacy of an image, mark it "private" at the time of upload and keep it that way. As soon as something becomes part of the public domain, it's possible for others to grab it for their own library where you won't have control of its settings.
- Can I report an image as inappropriate?
- If you come across an image that does adhere to the guidelines, you can report it by clicking on the "Report this image" link on the image page. We'll review flagged images and pull anything that doesn't reflect the guidelines. Unfortunately we can't follow up on everything that gets reported, so if you'd like a response please contact us directly.
- Which web browsers work with Image Spark?
- Any of the following Web browsers work with Image Spark: IE 7 (PC), Firefox 2 or later (Mac, PC), Safari 2 or later (Mac). Sorry, we don't support IE 6.
- Why am I limited to 1GB?
- Because it's a free, self-funded service right now and one we may extend in the future. This upgrade may be free, or may come at a cost – it's too soon to say. We just wanted to share this upfront rather than impose a limit after you sign up.
- Can I upload things that aren't mine?
- Yes, but getting permission to post these images is your responsibility. You can find out more in our Terms of Use section.
- I'm having trouble using the browser uploader.
- Sometimes your connection can timeout when trying to upload larger file sizes. You can make the file smaller by saving it as a medium quality JPG. If the file is a reasonable size (<2 MB) and you're still having trouble, please email for support.
- I'm having trouble with the Firefox Plugin.
- Until we have a proper troubleshooting section for this tool, please email us. You can help us fix the problem by including your OS and browser version, along with a description of the problem.
- I'm having trouble with the Mac Upload Application.
- Until we have a proper troubleshooting section for this tool, please email us. You can help us fix the problem by including your OS version, along with a description of the problem.
- I uploaded an image but it disappeared.
- Uploaded images should appear in your library - visit your library and sort by "newest". If you still can't find it, it's possible that someone reported it and we found it out of line with our Image Guidelines.
- I'm out of storage space, what are my options?
- As it is, each account is limited to 1GB of storage space and 2 moodboards. This is something we'll probably extend in the future, but for now you can free up space by deleting the images you no longer need. As a last resort, you might try asking us for more space — no guarantees!
- How do I add another user's image to my own library?
- If you find an image that another user has uploaded and want to add it to your own library, just hover over it and click the "+" icon. Any image you drag to a moodboard will also get added to your library.
- I found an image that doesn't abide by the guidelines, now what?
- If you come across an image that does adhere to our guidelines, you can report it by clicking on the "Report this image" link on the image page. Our editors will review the flagged images and pull anything that doesn't respect the guidelines. We can't reply to everything that gets reported, so if you'd like a response or have a question for us, please contact support directly.
- What are moodboards?
- A moodboard is a collection of images arranged on a canvas. The images can be positioned, layered and scaled using our really simple interface. You might choose to add images of colours, types, textures, objects – pretty much anything.
While their uses are entirely up to you, we think moodboards are a great way to explore and set the visual direction for your projects.
- How do I create a moodboard?
- Creating a moodboard is simple. Just look to the dock at the bottom of the site and click on "moodboards". Now you have a couple options — you can either click "Create New" and proceed to name your moodboard, or simply drag an image from your library to the "Create New" area.
- How do I add images to my moodboard?
- Once you've created a moodboard it will appear in the dock at the bottom of the site. To add stuff to it, drag images from one of Image Spark's libraries to the moodboard icon in the dock.
- How do I add, modify or remove images inside a moodboard?
- The dock that anchors your moodboard has two– "working images" and "all images". "All images" will display everything that makes up your library, and "working" images, just the stuff that you parked at the moodboard icon. From either view, just drag images directly to the canvas to add and place them into position.
Within the canvas, you can reorder the layers by clicking an individual image to bring it to the front. This action will also call up a variety of handles that let you to scale it (the aspect ratio is always locked), or remove it.
(Removing an image from the canvas, will not remove it from "working images". To do this, just hover over the image and click the "-" icon. Want to delete it permanently? This is managed from your image library.)
- Can I change the cover image?
- Yes. Swap it by dragging the new image to the cover icon at the top left of your moodboard title.
- Can I make my moodboard private?
- Yes. Mark it private from the moodboard editor at anytime.
- Can I share my moodboard?
- Sure. If you haven't marked it private, you can do this by sharing the URL you see in the address bar.
- Can I edit someone else's moodboard?
- Um, no. But what you can do is check out other people's moodboards out.
- How do I delete a moodboard?
- When you're in the moodboard editor, click the "delete this moodboard" link at the top right of the editor.
- I tried to add another moodboard but it won't let me, how come?
- As it is, each account is limited to 1GB of storage space and 2 moodboards. This is something we'll probably extend in the future, but for now you can free up space by deleting the images you no longer need. As a last resort, you might try asking us for more space — no guarantees!
- My public moodboard contains private images. Can people see them?
- Yes. If your moodboard is public, people will see it's contents regardless of whether the individual images are marked "private" or not.
- How do I edit the tags, notes or source of an image I've uploaded?
- On the image page, click the "edit" link next to the item you want to modify. When you're happy with your changes, don't forget to click "save"!
- How do I make something private?
- When you upload an image using one of our tools, you'll be given the option to make it private.
If you want to change the privacy settings after something has been uploaded you can toggle it on the image page.
- When adding an image I used to get a window that let me add tags, where did it go?
- Visit the account settings page to turn this feature back on.
- I've deleted an image I uploaded, but I still see it in the community?
- If you made an image public — even for a moment — it's possible that someone added it to their own library. See "how do I make something private?" in this section for more information.
- I forgot my password.
- Click "forgot password" on the login page and we'll send an email to the address you provided at signup. This will help reset your password.
- How do I change my password?
- You can change your password from the account settings page.
- I want to delete my account.
- Send us an email with the subject line "Account delete" and don't forget to include your account name.
- I don't want to receive Image Spark email.
- No problem. You can change your preference in the account settings section.
- Can I upgrade my account for more storage and moodboards?
- Not yet. We'll probably support an upgraded account in the future.
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